Shipping policy

Last Updated: May 7, 2026

Thank you for shopping with Nexvorium. This Shipping Policy explains how we process, ship, and deliver orders placed through our store. By placing an order with Nexvorium, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on:

  • Sundays
  • Public holidays
  • Any announced store closures

During periods of high order volume, processing times may be slightly delayed.

If there is a significant delay in processing your order, we will contact you via email or phone.

2. Shipping Time

Estimated delivery times may vary depending on your location, courier service, and product availability.

Estimated Delivery Times

  • Local Orders: 3–7 business days
  • International Orders: 7–21 business days (if applicable)

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any additional customs duties, import taxes, or clearance charges for international shipments are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you may receive:

  • A shipping confirmation email
  • Tracking details (if available)

Tracking updates depend on the shipping carrier and may take time to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Nexvorium is not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to customer errors
  • Additional shipping fees caused by incorrect information

If you notice an error in your address, contact us immediately before your order is shipped.

6. Delayed or Lost Shipments

While we work with reliable shipping providers, delays may occur due to:

  • Weather conditions
  • Customs processing
  • Courier issues
  • High shipping demand
  • Events beyond our control

Nexvorium is not liable for delays caused by third-party shipping carriers.

If your package appears lost, please contact us and we will assist in investigating the issue.

7. Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide clear photos/videos of:
    • The package
    • Shipping label
    • Damaged product(s)

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

8. Failed Deliveries & Returned Packages

Packages returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Customer refusal

may require additional shipping charges for reshipment.

Refunds for returned packages may exclude original shipping costs.

9. International Shipping

If Nexvorium offers international shipping:

  • Delivery times may vary by country
  • Customs inspections may delay shipments
  • Customers are responsible for import duties and local taxes

We are not responsible for customs-related delays or fees.

10. Order Cancellations

Orders may only be canceled before shipment.

Once an order has been shipped, cancellation requests cannot be accepted and the order will fall under our Return & Refund Policy.

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Store Name: Nexvorium
Email: amnaabdullah120925@gmail.com
Phone: +92 317-0032945
Business Address: Club Road Sargodha